Dispensing errors will cause enormous losses to patients such as increasing
the cost of treatment and even death. The importance of the role of pharmacy in
preventing dispensing errors is highly expected to improve patient safety, but the
incidence of dispensing errors still occurs a lot in prescribing services to patients such
as wrong patients, wrong etiquette, wrong medication, wrong dosage, incorrect
number of drugs and expired drugs.
This study uses quantitative and qualitative methods with a cross sectional
design. Data collection is done using questionnaires, observation and interviews. The
population in this study were all medicinal room staff who served patient
prescriptions in the health centers of the cities of Banda Aceh and Aceh Besar,
namely 81 respondents. The place of research was carried out on 22 puskesmas in
the cities of Banda Aceh and Aceh Besar. The sample used is total sampling. The
statistical test used is logistic regression using the STATA 12 program.
The results showed that respondents who had good knowledge of 40.74%,
who felt a high workload of 75.31% or 2/3 of the total respondents, who felt they
had communicated well by 40.74%, understood SPO as good as 41, 98%, facilities
available 54.32%, work environment is good 50.62%, competency is 58.02% and
good work experience 59.26%. Statistical test results obtained there is a relationship
between knowledge (p-value = 0.025), workload (p-value = 0,000), communication
(p-value = 0,000), SPO (p-value = 0,000), means (p-value = 0.024), work environment
(p-value = 0.031), and competence (p-value = 0.002) with ME events, while work
experience (p-value = 0.073) there is no relationship with the incidence of dispensing
errors in the health center of Banda Aceh and Aceh Big.
The occurrence of dispensing errors is influenced by knowledge, workload,
communication, SPO, facilities, work environment and competencies. Through the
head of the puskesmas, it is expected to provide professionals in conducting
pharmacy services at the puskesmas, increase the knowledge and skills of medicinal
room staff in pharmaceutical services, regulate the needs of pharmaceutical
personnel so that the workload is balanced, improve effective communication
between interpersonal health personnel and / or patients, make and run standards
operational services in accordance with applicable rules, creating a comfortable
work environment, and placing drug room officers according to their respective
competencies.